In February , Ofcom introduced new rules compelling providers to inform their customers when their contract term is almost up. Millions of people in the UK are currently paying vastly more than necessary for their broadband service because they either do not know that their fixed-term broadband contract has finished or because the prospect of finding a new provider is too much hassle and it feels easier to let it roll on.
Ofcom is seeking to improve this situation by requiring providers to contact their customers before their contract ends. Providers must now contact customers days before their contract is up, thereby giving you the chance to look around and consider moving to a cheaper deal. Switching to a new broadband deal generally takes no more than 14 days so this gives you time to search for a new package. Depending on what contact details your provider has for you, you will either receive a letter in the post, an email, or a text message informing you that your contract is nearly up.
The notification is a useful reminder that you are approaching the end of your fixed term contract and what you are currently paying for. Whether you choose to keep the same package, change to a new one or move provider entirely, it gives you all the key information you need to make the best decision. Your provider is now legally obliged to inform you of the following:. If you have chosen to let your contract roll on, your provider must also contact you annually to remind you how much you are currently paying and what other, cheaper deals are available to you.
This is known as the Annual Best Tariff Notification. Once you have received notification that your contract is nearly up for renewal, the best thing to do is start looking for a new deal.
Letting your contract just roll on is by far the most expensive option as the vast majority of broadband providers put their price up at the end of contract. This means you will automatically be paying a lot more each month — sometimes as much as double — unless you do something about it.
You can use our comparison page to find a new deal quickly and easily. Once you have ordered your new package, it should be up and running within 14 days. When looking for a new broadband deal there are several questions you should ask yourself before comparing what's out there.
With most mobile providers now offering unlimited minutes, many people no longer use their landline at all. However, for some it is still necessary, so decide how often you use it and what call plans will be best. Some plans still include evenings and weekends as standard, but increasingly the standard option is now pay-as-you-go calls, which can work out expensive if you end up making a lot of calls.
With many households now averaging devices that require a broadband connection — from phones to consoles — a decent speed is essential. Running several tests over 24 hours will give you a good indication of your average speed. If you are already on a fibre package but you are only getting a very low speed, it is unlikely to make any difference changing to a new provider or paying for a faster speed, unless you switch to Virgin Media, which operates on a separate network.
Also, if your provider decides to raise its prices, you could end up paying more than you signed up for. Then, select each product to find out the start date and end date of your contract. Indeed, depending on how long you have left on your contract, you could face a pretty hefty termination charge.
Luckily, there are ways around this. But how do you know which ones to go for? Here at broadbandchoices, we compare the best value mobile plans, and make it as easy as possible to switch. So, there you have it. How do I switch from my monthly mobile contract to SIM-only? You are posting on a thread that is over a year old and was correct at that time so is not "complete nonsense" The lay out and how to get the information you are looking for has changed since then.
Select the relevant order or if you are not sure which one you will need to click through each one in turn. Click on "Track Order" then "View Order Summary" This will show your contract start date and the length of the contract. Click on "More" bottom right then click "Track my Order" Under support then click "Track order" from whichever item on the list and then "View order summary".
Note that the orders also include changes such as adding or removing, for example, mobile wifi etc. These may not be subject to a contracted term. No idea why you can not get that using MyBT on a web browser. The 'complete nonsense' was not referring to the old stuff, it was to the message I received this afternoon following my online chat with BT - I thought that was reasonably clear. The only thing I can think of is that because I am not the account holder I administer it for my 90 year old mother-in-law , I don't get the same access on the website as account holders.
Nor do I see 'More' anywhere on the mobile version. But the whole point of the message was that the agent would not provide me with the information via the chat as I was not the account holder I would however be given it if I called in.
So he was providing me with the means for a non account holder to get the information via the website. Or so he said, via his no-reply email. Having said all that, by trying again now with a combination of various bits of info in this thread, I have managed to get there in the end, so I withdraw the 'impossible' comment!
It still begs the question: why is this info not easily available e. Sign In Forum Help. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
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